John Lewis Hits £1billion pa Web Record 1 Year Ahead of Schedule

Here is an article from the Online Sunday Telegraph today, by Graham Ruddick:

John Lewis hits web record sales.  John Lewis have cleared £lbn for the first time, demonstrating the rapid growth of its digital business. The retailer, part of the John Lewis Partnership that also controls Waitrose, said it has achieved the milestone of passing £lbn of online sales over a rolling 52-week period a year ahead of schedule.

John Lewis has built a formidable online operation that allows customers to collect orders from its department stores and Waitrose supermarkets. The news comes in a week when Tesco and Debenhams also underlined the shift in the retail industry. Tesco wrote down the value of its land bank by £804m because it plans to focus on convenience stores and digital operations, while Debenhams said its online business had become more profitable than its department stores. Mark Lewis, the new online director for John Lewis, said it was a “fantastic achievement” for the retailer to clear £1 bn of sales and it reflected “how central online shopping has become to our customers”. Online revenues account for roughly a quarter of John Lewis’s overall revenues. However, the retailer estimates that two-thirds of all customer purchases involve interaction with its stores and website. “There is no such thing as an online shopper, there is no such thing as a store shopper,” Mr Lewis said. “Our customers are now shopping John Lewis across all the channels.” John Lewis is relaunching its website in order to drive a new expansion in online sales. The retailer has spent £40m over the last three years on the project, which allows customers to build a “wish list” of products that they may want to buy.

About paulcoby
I am CIO at the John Lewis Partnership in the UK. I was Chair of SITA - the airline solutions company owned by the Air Transport Community - for 11 years. I am also on the Boards of Clydesdale and Yorkshire Bank and Pets at Home. Previously I was Head of BA Services and for 10 years CIO at British Airways. I am interested in Roman and Military History. The views expressed are entirely my own not my employers.

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